Services can be disconnected automatically

Recently saw an example where an account was disconnected from one of the integration without a specific action or revoking of the authorization from the service. Need to dig in to understand what happened.

0 votes

Tagged as Bug

Created 02 October 2021 by Ryan Malesevich

Moved into Completed 19 January 2022

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  • 02 October 2021 Ryan Malesevich created this task

  • avatar

    The additional logging hasn’t pinpointed where the problem could be. All services that have been disconnected over the last month have been related to either an Exist disconnect or a token revocation from the source system. These are intended behaviors. Will keep this open and continue to monitor.

    23 October 2021
  • avatar

    It’s taken a long while, but I believe I pinpointed where the issue is. The refresh token expiration check wasn’t being properly applied for Trakt so after a while it would disconnect automatically when Exist Integrations neglected to renew the token. A fix is coming very soon!

    19 January 2022
  • 19 January 2022 Ryan Malesevich moved this task into In progress

  • 19 January 2022 Ryan Malesevich moved this task into Completed